Shipping policy

ORDER PROCESSING: Please allow 1-3 days to process your order.

STORE PICKUP

Orders can be picked up from our Sai Ying Pun or Sai Kung venues, daily from 7am. An email will be sent when your order is ready for pickup. See our pick up venue addresses below. Please nominate your pickup location during checkout.

Winstons Coffee - Sai Ying Pun
Shop 4, G/F, Rich Court, 213 Queen's Road West, Sai Ying Pun

Winstons Coffee – Sai Kung
G/F, 55 See Cheung Street, Sai Kung

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button.

Local delivery is available for addresses within Hong Kong.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery. 

SHIPPING RATES 

Orders are generally shipped within 3 days using a local courier.

For orders under 2kg, a flat rate shipping fee of $25 applies.

For orders over 2kg, a flat rate shipping fee of $40 applies.

 

WE DO NOT SHIP OUTSIDE OF HONG KONG

REFUNDS,, RETURNS AND EXCHANGES 

We accept returns up to 30 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible  at info@winstonscoffee.com with your order number and a photo of the item’s condition.

We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at info@winstonscoffee.com